Director of Operations

What are we looking for?

We are looking for self-starting and highly motivated person to help us ensure CutterCroix is operating at peak performance and meeting or exceeding expectations

What are the duties
of this position?

• Learn and continually refresh your knowledge of CutterCroix’s products and services
• Source, recommend, implement and maintain the internal systems that CutterCroix uses to conduct day-to-day business and deliver products and services to our clients
• Manage the relationships between CutterCroix and third party technology vendors
• Manage CutterCroix's hardware technology assets
• Manage CutterCroix's software assets
• Provide support to CutterCroix employees with technology needs
• Work with CutterCroix employees to understand existing workflows and recommend, implement and document process improvements within GiddyUp 
• Create and maintain Standard Operating Procedures (SOPs)
• Oversee the CutterCroix's Quality Assurance department to minimize software defects, and ensuring our products meet or exceed client expectations
• Manage the relationship between CutterCroix and our software integration partners
• Manage CutterCroix's product deployment and patching process
• Serve as a liaison between the Customer Success and Engineering departments
• Define, create and maintain any reports needed to efficiently operate the business
• Define, create, update, manage and exercise CutterCroix's Business Continuity plan
• Define, create, update, manage and exercise CutterCroix's Disaster Recovery plan
• Prepare and manage budgets
• Prepare and manage staffing plans and employee development plans
• Performs other duties as assigned

What are the requirements
of this position?

• Bachelor’s degree or significant relevant experience required 
• 10 years of relevant experience required 
• Experience with IT hardware and software management
• Experience managing a Microsoft 365 environment
• Experience managing a software development life cycle
• Experience managing quality assurance processes or a department
• SQL expertise strongly preferred
• Strong project management experience
• Travel is required as needed 
• A strong work ethic & pay close attention to detail 
• A pleasant, upbeat, professional personality 
• Be a self-motivated team player, able to work in a fast paced, dynamic environment 
• Be articulate, diplomatic and tactful 
• Be punctual and respect other people’s time 
• Be a problem solver with a can-do attitude 
• Be a career minded individual looking to play a vital role in our mutual success 
• Be able to communicate effectively, both verbally and in writing 
• Have excellent time management skills and the ability to prioritize multiple tasks 
• Thrive to be excellent and never settle for average 
• Experience in the roofing or construction industry is a plus 
• Be a self-motivated team player, able to work in a fast paced, dynamic environment

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