We are looking for self-starting and highly motivated people to help our small and mid-size contractors achieve success with GiddyUp.

As a Customer Success Manager, you will be the primary point of contact for our SMB customers after they join the GiddyUp family. You will help them onboard, train, and get the most value from our software so they can run their businesses more efficiently. You’ll also maintain ongoing relationships to ensure long-term satisfaction, retention, and growth.

This position is ideal for someone who loves working with contractors, understands how they operate, and is passionate about helping them win through technology.

• You will learn and continually refresh your knowledge of CutterCroix’s products and services. 
• You will conduct discovery with new customers to understand their workflow, then create and manage customized success plans tailored to their needs. 
• You will design and deliver onboarding programs, training sessions, and webinars to ensure each customer gets up and running quickly. 
• You will regularly engage existing clients to monitor satisfaction, identify adoption challenges, and provide best-practice guidance. 
• You will proactively identify opportunities to upsell additional products and services that will improve customer outcomes. 
• You will maintain accurate documentation of customer activity and collaborate closely with Sales and Product teams to ensure customer needs are addressed quickly. 
• You will attend trade shows and events to support customers and build relationships. 
• You will perform other duties as assigned.

• Bachelor’s degree or better required. 
• Two or more years of experience in customer success, account management, or software onboarding required. 
• Experience in SaaS or the roofing or construction industry is a plus. 
• You must have excellent communication skills and the ability to explain software solutions clearly. 
• You must be organized, detail-oriented, and comfortable managing multiple customers at once. 
• You should have strong time management skills and the ability to prioritize tasks effectively. 
• You must be upbeat, positive, and self-motivated. 
• You must be comfortable traveling as needed to customer sites, trade shows, and industry events. 
• You should thrive in a fast-paced, dynamic environment and enjoy collaborating with others. 
• You must be a problem solver with a can-do attitude and a desire to help customers succeed. 
• You should be career-minded, looking to play a vital role in our mutual success, and never settle for average.