We are looking for an experienced, customer-focused professional to manage and grow relationships with our enterprise clients — including large contractors, manufacturers, and distributors.

As a Customer Success Manager for the enterprise segment, you will work closely with our largest customers to ensure they receive maximum value from GiddyUp. You’ll act as their trusted advisor, guiding onboarding, adoption, and integration, while also driving renewals, expansion, and long-term partnership success. You will collaborate with internal subject matter experts and cross-functional teams to ensure each enterprise client’s needs are met with precision and professionalism.

This position is ideal for someone who excels in relationship management, understands complex business environments, and enjoys creating tailored solutions that drive customer success.

• You will manage the onboarding and implementation process for new enterprise clients, coordinating resources and subject matter experts as needed. 
• You will conduct strategic discovery to understand business goals, design workflows, and ensure successful configuration of GiddyUp solutions. 
• You will proactively maintain ongoing relationships with key stakeholders to drive adoption, engagement, and retention. 
• You will track and report on account health, usage, and satisfaction, identifying risks and opportunities for growth. 
• You will collaborate with Sales to assist in renewals, upsells, and cross-sell opportunities. 
• You will develop and present quarterly business reviews to executive teams. 
• You will represent GiddyUp at trade shows, conferences, and partner events. 
• You will ensure a smooth transition to support teams as accounts move through the lifecycle. 
• You will perform other duties as assigned.

• Bachelor’s degree required. 
• Five or more years of customer success or account management experience in SaaS or a related technology field required. 
• Experience managing enterprise customers or complex multi-location accounts preferred. 
• Strong understanding of the construction or building materials industry is a plus. 
• You must have excellent communication and presentation skills, including the ability to deliver software demos and lead executive-level discussions. 
• You should be organized, strategic, and able to manage multiple priorities simultaneously. 
• You must be proactive in identifying challenges and opportunities and comfortable collaborating with technical and operational teams. 
• You must be willing to travel regularly for customer meetings, site visits, and trade shows. 
• You should be professional, diplomatic, and customer-centric in all interactions. 
• You must be a problem solver with a can-do attitude, a team player who thrives in a dynamic environment, and a career-minded individual who strives for excellence and never settles for average.