Customer Success Associate
What are we looking for?
What are the duties
of this position?
Serve as a point of contact for customer support inquiries via phone and digital communication channels
Assist customers with common support needs including account support, configuration questions, password resets, and basic troubleshooting
Document all activities within the account file and document time on activities
Identify issue urgency, resolve routine issues independently, and escalate more complex problems in a timely manner
Support Customer Success Team with customer outreach activities, including but not limited to; follow-up communication, account data entry, system functionality, and new product role out.
Document customer issues, resolutions, and learnings to support internal knowledge bases and standard operating procedures
Learn and apply GiddyUp product functionality and workflow logic through hands-on experience and training
Maintain a professional, customer-first approach by setting clear expectations and following through on commitments
Participate in ongoing training and contribute to continuous improvement of the customer support experience
What are the requirements
of this position?
Prior customer-facing experience required (retail, hospitality, service, or support roles acceptable)
Strong verbal and written communication skills
Comfort speaking with customers by phone, including initiating outbound calls when needed
Demonstrated problem-solving skills and willingness to learn new technology
Ability to work effectively in a fast-paced, dynamic environment
Strong organizational skills and attention to detail
Self-motivated, reliable, and able to work collaboratively as part of a team
High School diploma or equivalent required
Technical, SaaS, or software experience is not required; curiosity and a willingness to learn are essential